❓ FAQ
db111 FAQ — answers to all your questions
From deposits and withdrawals to account security and the VIP program — the most frequently asked questions about db111 are answered in detail here.
Welcome to db111. This page is a collection of the most common questions from our players — especially for those who are joining as new members or looking to make their first deposit with bKash, Nagad, or Rocket. Every answer is written in plain, easy-to-understand language so you can enjoy db111's services without any confusion. If you don't find your question here, our 24/7 support team is always ready to help.
Account Security
Stay Safe
If you suspect unauthorized access to your account, change your password immediately. Then contact us via live chat or at [email protected]. Our support team will review the account activity and take the necessary steps promptly. Do not submit any withdrawal request at this point — secure your account first.
Choose a password of at least 12 characters that combines uppercase and lowercase letters, numbers, and special characters (such as @, #, $). Do not use your name, date of birth, or phone number as a password. It is best not to reuse a password from any other site on db111. Using a password manager adds an extra layer of security.
Neither db111 nor bKash, Nagad, or Rocket will ever ask for your PIN, OTP, or password by phone or message. If someone contacts you this way, it is a fraud attempt. Never share this information. If you receive such a call or message, report it to us immediately at [email protected].
The real db111 address is db111.bar — verify this in your browser's address bar. Fake sites often use similar-looking names like db111.com, db-111.net, or variations of that kind. Always access the site by typing the address directly or using a bookmark. Before clicking any link from search results, check the URL carefully. The site must have SSL (https).
Logging into your account or making financial transactions on a public Wi-Fi network can be risky, as there is a possibility of data interception. Using your personal mobile data is the safest option. If you have no choice but to use a public network, consider using a VPN, and make sure to log out after your session.
Payments & Deposits
How to Deposit
After logging in to db111, go to the deposit page and select bKash. Send money from the bKash app to the number provided. Once the transaction is complete, enter the transaction ID in the payment form and submit. The minimum deposit amount is ৳200. Your db111 account balance is usually updated within a few minutes.
In some cases, verification may take a little time. First, check in your bKash, Nagad, or Rocket app whether the transaction was successful. If it was, contact us via live chat or at [email protected] with the transaction ID and amount. Our team will verify it quickly and update your balance.
Yes, the process is nearly identical. Select Nagad on the deposit page, send money from the Nagad app to the provided number, and submit the transaction ID. The minimum deposit amount is ৳200, which is the same for all methods. Nagad transactions are also generally processed quickly.
The minimum deposit at db111 is ৳200, and this applies to all three methods — bKash, Nagad, and Rocket. That means you can get started with just ৳200 and will also be eligible for the welcome bonus.
db111 currently supports three mobile payment methods: bKash, Nagad, and Rocket. Rocket is the mobile wallet service of Dutch-Bangla Bank. All three are the most popular mobile payment platforms in Bangladesh, so at least one option is accessible to the vast majority of players.
Withdrawals at db111 are generally completed within 30 minutes to 3 hours. The minimum withdrawal amount is ৳500. You can usually withdraw using the same method you used to deposit — bKash, Nagad, or Rocket.
Account Management
Member Account
No, only one account per person is allowed. If multiple accounts belonging to the same person are found, both may be suspended and the balance may be forfeited. This rule is strictly enforced to ensure fair and responsible gaming. If you have any issue, contact support directly instead of opening a new account.
Click the "Forgot your password?" option on the login page and enter your registered email or phone number. Password reset instructions will be sent to you. If you also have trouble with the email or number, contact [email protected] — our team will assist you after verifying your identity.
Yes, you can open db111.bar in a browser on any device and log in with your registered username and password. For security, additional verification may be required the first time you log in from a new device. If you log in from a public or shared device, always log out when you are done.
To update your personal information, log in to your account and go to profile settings. Some changes may require identity verification. If the change cannot be made from the profile page, send a request to [email protected] — our team will make the update after completing the necessary verification.
There can be various reasons for an account suspension — such as identity verification being required, suspicious activity, or a rule violation. To find out the reason and start the recovery process, email [email protected] or contact us via live chat immediately. If you provide the required documents, the team will resolve the matter quickly.
Rewards & Benefits
VIP Program
db111 VIP members receive cashback every week, based on their volume of play. In addition, special promotions, priority support, and exclusive offers from time to time are reserved for VIP members. The higher the tier you reach, the greater the benefits.
db111 has a total of three VIP tiers. The Bronze tier offers up to 0.3% weekly cashback, the Silver tier offers up to 0.5%, and the Gold tier offers up to 0.8%. This cashback is credited directly to your account.
To move up to a higher tier, you need to play regularly and actively enjoy db111's various games. The more you play and the more time you spend on the platform, the sooner you will have the opportunity to advance to the next tier. Details of specific progress can be found in the VIP section of your account.
Each week, cashback is calculated based on your total bets according to your VIP tier. This cashback is credited to your account at the start of the following week. Cashback is received directly as real money, so it can be used or withdrawn immediately (the minimum withdrawal limit of ৳500 applies).
Yes, these two are completely separate. The welcome bonus is a 100% bonus on your first deposit, up to ৳10,000 (15x wagering requirement applies on the bonus amount only). The weekly VIP cashback is an ongoing reward, earned fresh each active week. This means as a new player you can enjoy both benefits.
The wagering requirement for the welcome bonus is 15x — on the bonus amount only. Example: deposit ৳1,000 and you receive ৳1,000 in bonus. Wagering to complete: ৳1,000 × 15 = ৳15,000 in bets. Once ৳15,000 in bets is completed, winnings from the bonus can be withdrawn. If you deposit ৳22,000, the maximum bonus is ৳10,000 and your total balance will be ৳32,000.
We're always here for you
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Our support team is here to help
db111's support team is available 24 hours a day, 7 days a week to assist in both Bengali and English. Live chat is generally the fastest way to get a response.
24/7 Live Chat — in Bengali and English